Returns and Exchanges

Return/Exchange Policy

You may return or exchange an unused device within 7 calendar days of purchase.

All returns are subject to a 15% restocking fee.

Exchanges are permitted within 7 days without any fees as long as the phone is new, unused and undamaged. (Factory screen protector still intact, cables are unused and still in their original packed state.)

OmegaCell Communications reserves the right to inspect any item before approving a refund. Should the item not meet these specifications, the customer is responsible for the cost of returning the item to the original address of the order.

Under no circumstance will any item be refunded should the situation fall outside of these conditions.

SIM cards, vouchers, headsets, cases , data/charging cables, and Clear Coat products are non-refundable.